Monitoring Specialist Present
November 2025 – Present · DATA, Tehran, IranMonitor 14 systems and services daily, identify and report incidents, and support troubleshooting and incident response to help minimize downtime.
Musarreza Safari
IT Support Specialist | Technical Troubleshooting
- Emailinfo@mrrs.ir
Resume
Work Experience
Customer Support Specialist
May 2025 – September 2025 · Samin Integrated Financial Systems, Tehran, IranDiagnosed and resolved technical issues for an average of 10 customer inquiries per day, escalating complex cases and maintaining a high standard of customer satisfaction.
Education
Azad university (IAU) Present
2026-present
Master's degree Accounting
Azad university (IAU) Present
2024-2026
Associate Degree in Accounting
Vocational School Shahid Modares
2018-2021
Technical Drawing
Certificate
Network+
2023Tehran technical complex
Installing and Configuring Windows
2023Tehran technical complex
Technical Support Fundamentals
2023Cybersecurity for Everyone
2025University of Maryland
Linux Fundamentals
2023LearnQuest
Introduction to HTML
2024SoloLearn
My Skills
IT & Technical
Design & Drafting Tools
Languages