Work Experience

A closer look at my professional background — roles, responsibilities, and the skills I've applied along the way.

November 2025 – Present · DATA, Tehran, Iran

Responsible for keeping critical systems and services online and performing well, catching issues before they turn into outages.

Monitor 14 systems and operational services daily to help ensure availability and minimize downtime
Identify and report incidents affecting performance or stability to support timely resolution
Support troubleshooting and incident response efforts to help reduce recurring issues
Document observations and collaborate with technical teams to drive issue resolution

May 2025 – September 2025 · Samin Integrated Financial Systems, Tehran, Iran

Front-line technical support role focused on fast, professional resolution of customer issues.

Diagnosed and resolved software-related and technical issues for customers in a timely, professional manner
Provided first-line support for an average of 10 customer inquiries per day
Escalated complex cases to the appropriate technical team to ensure timely resolution
Maintained clear, professional communication that contributed to a high standard of customer satisfaction